18 Brand Astras: Using Brand Abilities as Weapons for CRISP Brand Building

Master the art of branding with 18 Brand Astras, a definitive playbook by Jagdeep Kapoor. Learn how to optimize reliability, trust, desirability, and usability to create a strong, consumer-focused brand. This book provides proven insights into building sustainable brand equity, leveraging digital transformation, and adapting to evolving consumer behaviors. Packed with industry-leading examples, 18 Brand Astras is a must-read for professionals aiming to elevate their brand’s performance in a competitive marketplace.

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Reviews of 18 Brand Astras

“…Kapoor presents the 18 major weapons that a marketeer must have up his/her sleeve to make a brand successful.”

Deccan Herald

“…Jagdeep Kapoor pioneered the concept of integrated marketing strategy in India.”

Mid-Day

“…Star of marketing mantras and witticisms.”

The Times of India

About the Author

Jagdeep Kapoor
Jagdeep KapoorFounder, Chairman & Director of Samsika® and Samsika® Academy
Visiting Professor of Marketing Management and Brand Management at JBIMS and SP Jain School of Global Management. Author of 14 books and textbooks on the art and science of Marketing Strategy and Brand Management in the Indian context.

Book Synopsis

18 Brand Astras by Jagdeep Kapoor is an essential guide for marketers, entrepreneurs, and brand strategists looking to enhance brand strength and market dominance. This book introduces 18 powerful brand-building principles that drive consumer trust, visibility, and profitability. With real-world case studies, Kapoor delivers actionable strategies to help businesses improve brand positioning, engagement, and long-term success.

What is a Brand Astra?

A Brand Astra is a strategic weapon that strengthens a brand’s foundation, ensuring trust, visibility, engagement, and long-term success. In 18 Brand Astras, Jagdeep Kapoor identifies 18 essential brand abilities, each playing a critical role in making a brand complete and competitive.

Why are all 18 Brand Astras Required?

  • A brand missing even one Astra is incomplete—it risks losing customers, market share, and credibility.
  • Reliability, Availability & Acceptability ensure customers trust and access the brand when they need it.
  • Stability, Credibility & Responsibility create a foundation of ethics and transparency, preventing reputational damage.
  • Serviceability, Desirability & Visibility help build loyalty and aspirational appeal, keeping the brand relevant.
  • Adaptability & Unpredictability future-proof the brand, allowing it to evolve and stay ahead in a changing market.
  • Affordability, Durability & Profitability maintain financial strength and sustainability, ensuring business longevity.

A brand that fails in even one of these areas is vulnerable to customer dissatisfaction, reduced recall, and loss of competitive edge. 18 Brand Astras provides a step-by-step guide to mastering all 18 abilities, ensuring a well-rounded, resilient, and high-performing brand.

Failing in Any Ability Makes You an Incomplete Brand

If your brand lacks Reliability, customers won’t trust it. If you ignore Usability, they’ll move to competitors. A brand that doesn’t innovate (Unpredictability) will become irrelevant. The best brands master all 18 abilities—and that’s what 18 Brand Astras helps you achieve.

Consequences of Failing in Each Brand Ability

 

 

 

Brand Ability What Happens When a Brand Fails? Example
Reliability Customers lose trust, leading to negative word-of-mouth and declining sales. A smartphone brand with frequent software crashes struggles to retain users.
Availability Lack of accessibility makes consumers switch to competitors. A soft drink brand that frequently runs out of stock loses shelf space in retail stores.
Acceptability Cultural insensitivity or misalignment with consumer values leads to boycotts. A global fast-food chain introducing a beef burger in a region with religious dietary restrictions.
Stability Inconsistency in product quality and service damages long-term customer loyalty. A luxury fashion brand that frequently alters its core product design confuses its loyal customer base.
Credibility False claims or misleading advertising create reputational damage. A skincare brand exaggerating anti-aging effects faces backlash and legal challenges.
Responsibility Ignoring social and environmental responsibilities alienates consumers. A clothing brand exposed for unethical labor practices sees a massive drop in sales.
Serviceability Poor customer service results in negative reviews and declining retention. A premium car company with slow after-sales support frustrates customers and loses market share.
Desirability Failing to create aspiration results in stagnation or irrelevance. A luxury watch brand that does not innovate loses appeal among younger consumers.
Visibility A weak presence in media and advertising causes brand invisibility. A new tech startup that does not invest in digital marketing struggles to gain traction.
Respectability Unethical business practices diminish consumer trust. A financial institution involved in fraudulent activities sees customers move to competitors.
Adaptability Resistance to market changes leads to obsolescence. A mobile phone company failing to transition to smartphones loses its market position.
Profitability Poor financial management leads to bankruptcy or takeover. A high-end retail brand offering excessive discounts weakens its premium image and margins.
Accountability Lack of transparency results in customer skepticism. A food delivery platform facing multiple legal cases for hidden fees loses customer trust.
Unpredictability Playing too safe results in stagnation and loss of competitive edge. A gaming console brand not introducing innovative features loses to more dynamic competitors.
Affordability Overpricing alienates budget-conscious customers, while underpricing lowers perceived value. A streaming service raising subscription costs too quickly sees user cancellations.
Durability Low product lifespan damages brand reputation. A kitchen appliance brand with frequent breakdowns sees high returns and complaints.
Capability Incompetence in execution leads to lost consumer confidence. A ride-hailing service with poor navigation algorithms frustrates drivers and riders alike.
Usability A complex, non-intuitive product discourages adoption. A fintech app with a complicated interface struggles to attract older users.

How to Score Your Brand Using the 18 Brand Astras Framework

  1. Rate your brand on each Brand Astra (Brand Ability) on a scale of 1 to 10 – Identify which abilities are strong, weak, or missing.
  2. Prioritize weaknesses – If your brand struggles with Brand Astra 1: Reliability, focus on improving product consistency and service quality.
  3. Fix gaps systematically – Brands weak in Brand Astra 9: Visibility must invest in advertising, PR, and digital marketing.
  4. Use the Brand Astras as a continuous improvement tool – Reassess your brand every quarter to track progress.

This structured self-evaluation process ensures that brands do not remain incomplete and evolve into market leaders.

Why Read this Book?

Every successful brand is built on 18 essential abilities—miss even one, and your brand risks losing trust, visibility, or long-term relevance.

  • Be Reliable & Available (Reliability, Availability) – Consumers must trust your brand and find it easily when they need it, just like Amul and Bisleri.
  • Gain Acceptance (Acceptability) – Align with consumer preferences and cultural sensitivities, as McDonald’s did with its localized menus.
  • Ensure Long-Term Stability & Credibility (Stability, Credibility) – Brands like Colgate and Tata succeed because they maintain consistency over generations.
  • Take Responsibility & Deliver Service Excellence (Responsibility, Serviceability) – Consumers expect ethical and responsive brands like ITC and Maruti Suzuki.
  • Make Your Brand Aspirational & Visible (Desirability, Visibility) – Top brands like Apple and Nike stay in demand through premium positioning and strong marketing.
  • Earn Respect & Trust (Respectability) – Companies like Infosys and Mahindra thrive because they operate ethically and maintain integrity.
  • Stay Adaptable & Profitable (Adaptability, Profitability) – Brands like Netflix and D-Mart keep evolving while ensuring business growth.
  • Be Accountable & Unpredictable (Accountability, Unpredictability) – Consumers reward transparency (Tata Steel) but also love brands that innovate (Tesla).
  • Balance Affordability & Durability (Affordability, Durability) – Big Bazaar and Toyota show that pricing and product longevity both matter.
  • Demonstrate Capability & Usability (Capability, Usability) – Consumers return to brands that excel in expertise (IBM) and user-friendliness (Microsoft Windows).

Who Should Read 18 Brand Astras?

The 18 Brand Astras framework is essential for business leaders, marketers, and brand strategists who want to evaluate, strengthen, and future-proof their brands.

Brand Managers & Marketing Professionals

Use the 18 Brand Astras as a diagnostic checklist to assess which brand abilities are strong, weak, or missing in your brand strategy.

Entrepreneurs & Startup Founders

Identify gaps in brand positioning early on and ensure your brand is built on a strong foundation of trust, visibility, and desirability.

Sales & Customer Experience Leaders

Focus on Brand Astra 1: Reliability, Brand Astra 3: Acceptability, and Brand Astra 7: Serviceability to improve customer retention and satisfaction.

Retail & E-commerce Professionals

Strengthen Brand Astra 2: Availability, Brand Astra 9: Visibility, and Brand Astra 15: Affordability to ensure your brand remains accessible and top-of-mind in a competitive marketplace.

Corporate Strategy & Business Development Executives

Use the framework to evaluate Brand Astra 12: Profitability, Brand Astra 13: Accountability, and Brand Astra 11: Adaptability, ensuring long-term financial success and market expansion.

Industry-Specific Professionals

FMCG, banking, telecom, healthcare, automotive, and technology brands can apply all 18 Brand Astras to fine-tune consumer engagement, differentiation, and sustainability.

Contents

Section I – Consideration Set

 

 

 

Chapter Title Summary Case Studies
1. Reliability Learn how consistency and dependability enhance consumer trust and brand reputation. Mercedes-Benz, Amul, Dettol
2. Availability Discover the importance of making products and services accessible across multiple channels. Coca-Cola, Pepsi, Bisleri
3. Acceptability Understand how cultural alignment and consumer preferences influence brand success. McDonald’s, Nestlé Maggi, Lux

Section II – Relationship

 

 

Chapter Title Summary Case Studies
4. Stability Explore why long-term consistency is key to sustaining brand loyalty across generations. Colgate, Samsung, Raymond
5. Credibility Establish authenticity and transparency to build a trustworthy and respected brand. Tata Group, ICICI Bank, HDFC Bank
6. Responsibility Learn how socially and environmentally responsible brands gain lasting consumer loyalty. ITC, Hindustan Unilever, Reliance Industries
7. Serviceability Enhance customer experience by offering superior service and post-purchase support. Maruti Suzuki, Taj Hotels, Jet Airways

Section III – Identity

 

 

Chapter Title Summary Case Studies
8. Desirability Create aspirational branding to increase perceived value and attract premium consumers. Apple, Louis Vuitton, Rolex
9. Visibility Utilize advertising, PR, and digital presence to maximize brand awareness. Nike, Cadbury Dairy Milk, Asian Paints
10. Respectability Build an ethical brand image to earn consumer respect and long-term loyalty. Infosys, Mahindra & Mahindra, Godrej

Section IV – Search

 

 

Chapter Title Summary Case Studies
11. Adaptability Stay ahead by evolving with market trends and technological advancements. Netflix, Amazon, Uber
12. Profitability Balance cost efficiency and revenue growth to drive sustained financial success. Hindustan Unilever, D-Mart, Zomato
13. Accountability Strengthen brand integrity through transparent communication and responsible practices. Tata Steel, LIC of India, Larsen & Toubro
14. Unpredictability Innovate and disrupt to stay relevant and differentiate from competitors. Tesla, Swiggy, BYJU’S

Section V – Perceived Value

 

 

Chapter Title Summary Case Studies
15. Affordability Develop pricing strategies that align with consumer expectations and purchasing power. Big Bazaar, Myntra, Jio
16. Durability Offer long-lasting, high-quality products to build brand credibility. Toyota, Samsung, Tupperware
17. Capability Leverage expertise and specialization to enhance brand reputation and industry authority. IBM, Siemens, Google
18. Usability Create user-friendly products and seamless experiences to drive customer satisfaction. Microsoft Windows, Philips, Paytm