Brand Switch: Principles and Strategies for Brand Success

Looking to build a powerful, customer-retaining brand? Brand Switch by Jagdeep Kapoor offers expert strategies for attracting, converting, and keeping customers loyal. Learn how perceived value impacts buying decisions, discover proven methods for market expansion, and explore successful case studies from top brands. Perfect for brand managers, marketers, and business owners who want to stay ahead in a competitive landscape.

9

Chapters & Case Studies

18th

Reprint

3

Languages

1 Lac+

Copies Sold

4.5/5

Amazon Rating

Reviews of Brand Switch

“A must-read for every brand manager.”

Adi Godrej, Chairman, Godrej Group

“Jagdeep Kapoor is the star of marketing mantras.”

The Times of India

“Jagdeep Kapoor is a marketing hotshot!”

Business World

“Jagdeep Kapoor is responsible for making Frooti and Tetra Pak familiar words for the Indian consumer.”

The Economic Times

“The new edition of this book is enriched with the latest happenings in the brand world along with analysis and strategic thinking.”

Jaico Publishing House

About the Author

Jagdeep Kapoor
Jagdeep KapoorFounder, Chairman & Director of Samsika® and Samsika® Academy
Visiting Professor of Marketing Management and Brand Management at JBIMS and SP Jain School of Global Management. Author of 14 books and textbooks on the art and science of Marketing Strategy and Brand Management in the Indian context.

Book Synopsis

Brand Switch by Jagdeep Kapoor is an essential guide for marketers, entrepreneurs, and business leaders seeking to master customer retention and acquisition strategies. The book provides actionable insights on why consumers switch brands and how businesses can create loyalty, boost engagement, and drive sustainable growth. Through real-world case studies, Kapoor shares effective branding techniques that help businesses outshine competitors and maintain market leadership.

What is Brand Switching and Which Industries Does It Affect the Most?

Brand Switching refers to the phenomenon where consumers shift their preference from one brand to another due to various factors like pricing, quality, customer experience, availability, or emotional appeal. This behavior is common in highly competitive markets where multiple brands vie for consumer attention.

Industries Most Affected by Brand Switching

 

 

 

Industry Common Switching Challenges Example of Brand Switching
Consumer Goods (FMCG) Low switching costs, aggressive promotions, frequent product launches Customers switching from Colgate to Pepsodent for new flavors
Retail & E-commerce Price competition, brand perception, ease of access Amazon vs. Flipkart or Walmart vs. Target
Technology & Electronics Rapid innovation, brand differentiation, ecosystem lock-in Samsung users switching to Apple due to ecosystem benefits
Banking & Financial Services Better interest rates, customer service, digital experience Customers moving from traditional banks to fintech startups
Healthcare & Pharmaceuticals Trust, perceived efficacy, branding, and doctor recommendations Patients shifting from Crocin to Dolo for fever relief
Hospitality & Travel Loyalty programs, personalized experiences, service differentiation Travelers choosing Marriott over Hilton for better rewards
Telecommunications Price wars, service quality, bundling strategies Consumers moving from Vodafone to Jio for better data plans

How Brand Switch Helps Brands Prevent Customer Migration

  • Enhancing Perceived Value: Strategies to make brands more attractive beyond just pricing.
  • Building Loyalty Programs: Reward mechanisms that keep customers engaged.
  • Strengthening Brand Positioning: Creating a unique brand identity that resonates with consumers.
  • Consumer Experience Optimization: Ensuring seamless interaction across touchpoints.

What is Brand Switching, Its Challenges, and How Brand Switch Helps?

 

 

 

Industry Challenges Due to Brand Switching How Brand Switch Helps?
Consumer Goods (FMCG) Customers switch due to pricing and brand perception Strategies for value differentiation and branding effectiveness
Retail & E-commerce High competition and ease of switching between platforms Loyalty programs and personalized engagement strategies
Technology & Electronics Rapid innovation and feature-based comparisons Positioning and branding techniques to increase stickiness
Banking & Financial Services Customer migration due to better rates and incentives Methods to build trust, superior service, and long-term loyalty
Healthcare & Pharmaceuticals Switching due to brand perception and efficacy concerns Techniques for trust-building and consumer education
Hospitality & Travel High competition and dynamic pricing lead to customer churn Enhancing personalized experiences and service differentiation
Telecommunications Price wars and service quality perception affect customer retention Proven frameworks for customer lock-in and retention programs

Key Insights from Brand Switch

  • Understanding Consumer Behavior: Learn why customers switch brands and how to prevent attrition with strategic brand engagement.
  • Jagdeep Kapoor’s Brand Switch Module™: A step-by-step framework for acquiring, retaining, and reconverting customers.
  • Practical and Actionable Strategies: Explore real-life case studies on how brands successfully gain and maintain market dominance.
  • Emphasis on Perceived Value: Uncover how consumers prioritize perceived value over pricing, and how brands can leverage this insight.

Why Read this Book?

  • Master Customer Retention & Acquisition: Learn how to attract, convert, and retain customers in an increasingly competitive marketplace.
  • Prevent Brand Switching: Understand why customers switch brands and implement strategies to maintain customer loyalty.
  • Boost Perceived Value & Brand Appeal: Enhance brand perception to create long-term consumer relationships and higher brand equity.
  • Actionable Strategies for Business Growth: Gain practical tools for expanding market reach, increasing consumption frequency, and maximizing profitability.
  • Re-engage Lost Customers: Discover innovative methods to win back former customers through brand repositioning and reconversion.
  • Applicable Across Industries: Ideal for consumer goods, services, retail, digital platforms, and more—any sector looking to improve brand engagement.

Who Should Read Brand Switch?

Brand Switch by Jagdeep Kapoor provides expert strategies for converting customers and retaining them. Marketing professionals, brand managers and others in the field can benefit by exploring real-world case studies and effective techniques.

Brand Managers & Marketing Professionals

Essential reading for those responsible for creating and executing brand strategies to maintain customer loyalty.

Entrepreneurs & Business Owners

Learn how to establish, grow, and sustain a brand in a competitive marketplace.

Sales & Customer Engagement Teams

Discover insights on how to enhance customer retention and reduce churn through effective engagement.

Retail & E-commerce Platforms

Understand how to position brands effectively in both offline and online environments to maximize conversions.

Startup & Emerging Brands

Gain practical branding techniques to establish a strong foothold in any industry.

Corporate Strategy & Business Development Leaders

Implement actionable strategies for long-term brand success and profitability.

Contents

Preface

 

 

Chapter Title Summary Case Studies Page
0. Introduction to brand switching and book’s purpose Understand the importance of consumer loyalty and how brands can prevent switching v

Section I – Understanding Brand Switching

 

 

Chapter Title Summary Case Studies Page
1. Perceived Value Points (Not Just Price Points) Learn why customers prioritize perceived value over pricing and how brands can enhance it Nokia, Micromax, Karbonn, Lava, Lemon, Max, Hindustan Unilever (Wheel), P&G (Ariel, Tide), Sunsilk, Clinic, Chik, Nyle, Star Plus, Colors, Zee TV, Sony TV, Kingfisher Airlines 1
2. Jagdeep Kapoor’s Brand Switch Module™ Discover a proven framework for brand conversion, attraction, and retention to build long-term success Coca-Cola, Pepsi, Frooti, P&G (Ariel, Tide), Hindustan Unilever, Titan Watches, Moov, Iodex 17

Section II – Gaining Customers

 

 

Chapter Title Summary Case Studies Page
3. Convert Learn how brands can convert competitors’ customers by addressing dissatisfaction and unmet needs Titan (vs. HMT), Moov (vs. Iodex), ICICI Prudential, Pond’s, VIP Luggage, Britannia 25
4. Attract Strategies to expand market reach by creating demand and fulfilling untapped consumer needs Kingfisher Airlines, multiplex cinemas, online news platforms, Dabur, Nestlé 61

Section III – Increasing & Retaining Customers

 

 

Chapter Title Summary Case Studies Page
5. Increase Explore techniques to boost customer engagement and increase frequency of purchase Britannia, Samsung, Pepsodent, Colgate 79
6. Retain Proven tactics to enhance customer loyalty and prevent brand switching through engagement and incentives Dettol, ICICI Bank, Citibank, Zee TV, LIC 91

 

Section IV – Regaining Customers

 

Chapter Title Summary Case Studies Page
7. Reconvert Strategies to win back lost customers with rebranding, enhanced experiences, and targeted campaigns Maruti (vs. competitors), Zee TV, ICICI Prudential 105
8. Evaluate The importance of continuous market analysis and customer feedback for refining brand strategy P&G, Hindustan Unilever, Titan, Nestlé 119
9. Brand Switch Explore future trends in consumer loyalty and how brands can stay ahead in an evolving market Coca-Cola, Pepsi, Moov, Iodex 121