Brand Switch: Principles and Strategies for Brand Success
Looking to build a powerful, customer-retaining brand? Brand Switch by Jagdeep Kapoor offers expert strategies for attracting, converting, and keeping customers loyal. Learn how perceived value impacts buying decisions, discover proven methods for market expansion, and explore successful case studies from top brands. Perfect for brand managers, marketers, and business owners who want to stay ahead in a competitive landscape.
9
Chapters & Case Studies
18th
Reprint
3
Languages
1 Lac+
Copies Sold
4.5/5
Amazon Rating
Reviews of Brand Switch
“A must-read for every brand manager.”
“Jagdeep Kapoor is the star of marketing mantras.”
“Jagdeep Kapoor is a marketing hotshot!”
“Jagdeep Kapoor is responsible for making Frooti and Tetra Pak familiar words for the Indian consumer.”
“The new edition of this book is enriched with the latest happenings in the brand world along with analysis and strategic thinking.”
About the Author
Book Synopsis
Brand Switch by Jagdeep Kapoor is an essential guide for marketers, entrepreneurs, and business leaders seeking to master customer retention and acquisition strategies. The book provides actionable insights on why consumers switch brands and how businesses can create loyalty, boost engagement, and drive sustainable growth. Through real-world case studies, Kapoor shares effective branding techniques that help businesses outshine competitors and maintain market leadership.
What is Brand Switching and Which Industries Does It Affect the Most?
Brand Switching refers to the phenomenon where consumers shift their preference from one brand to another due to various factors like pricing, quality, customer experience, availability, or emotional appeal. This behavior is common in highly competitive markets where multiple brands vie for consumer attention.
Industries Most Affected by Brand Switching
| Industry | Common Switching Challenges | Example of Brand Switching |
|---|---|---|
| Consumer Goods (FMCG) | Low switching costs, aggressive promotions, frequent product launches | Customers switching from Colgate to Pepsodent for new flavors |
| Retail & E-commerce | Price competition, brand perception, ease of access | Amazon vs. Flipkart or Walmart vs. Target |
| Technology & Electronics | Rapid innovation, brand differentiation, ecosystem lock-in | Samsung users switching to Apple due to ecosystem benefits |
| Banking & Financial Services | Better interest rates, customer service, digital experience | Customers moving from traditional banks to fintech startups |
| Healthcare & Pharmaceuticals | Trust, perceived efficacy, branding, and doctor recommendations | Patients shifting from Crocin to Dolo for fever relief |
| Hospitality & Travel | Loyalty programs, personalized experiences, service differentiation | Travelers choosing Marriott over Hilton for better rewards |
| Telecommunications | Price wars, service quality, bundling strategies | Consumers moving from Vodafone to Jio for better data plans |
How Brand Switch Helps Brands Prevent Customer Migration
- Enhancing Perceived Value: Strategies to make brands more attractive beyond just pricing.
- Building Loyalty Programs: Reward mechanisms that keep customers engaged.
- Strengthening Brand Positioning: Creating a unique brand identity that resonates with consumers.
- Consumer Experience Optimization: Ensuring seamless interaction across touchpoints.
What is Brand Switching, Its Challenges, and How Brand Switch Helps?
| Industry | Challenges Due to Brand Switching | How Brand Switch Helps? |
|---|---|---|
| Consumer Goods (FMCG) | Customers switch due to pricing and brand perception | Strategies for value differentiation and branding effectiveness |
| Retail & E-commerce | High competition and ease of switching between platforms | Loyalty programs and personalized engagement strategies |
| Technology & Electronics | Rapid innovation and feature-based comparisons | Positioning and branding techniques to increase stickiness |
| Banking & Financial Services | Customer migration due to better rates and incentives | Methods to build trust, superior service, and long-term loyalty |
| Healthcare & Pharmaceuticals | Switching due to brand perception and efficacy concerns | Techniques for trust-building and consumer education |
| Hospitality & Travel | High competition and dynamic pricing lead to customer churn | Enhancing personalized experiences and service differentiation |
| Telecommunications | Price wars and service quality perception affect customer retention | Proven frameworks for customer lock-in and retention programs |
Key Insights from Brand Switch
- Understanding Consumer Behavior: Learn why customers switch brands and how to prevent attrition with strategic brand engagement.
- Jagdeep Kapoor’s Brand Switch Module™: A step-by-step framework for acquiring, retaining, and reconverting customers.
- Practical and Actionable Strategies: Explore real-life case studies on how brands successfully gain and maintain market dominance.
- Emphasis on Perceived Value: Uncover how consumers prioritize perceived value over pricing, and how brands can leverage this insight.
Why Read this Book?
- Master Customer Retention & Acquisition: Learn how to attract, convert, and retain customers in an increasingly competitive marketplace.
- Prevent Brand Switching: Understand why customers switch brands and implement strategies to maintain customer loyalty.
- Boost Perceived Value & Brand Appeal: Enhance brand perception to create long-term consumer relationships and higher brand equity.
- Actionable Strategies for Business Growth: Gain practical tools for expanding market reach, increasing consumption frequency, and maximizing profitability.
- Re-engage Lost Customers: Discover innovative methods to win back former customers through brand repositioning and reconversion.
- Applicable Across Industries: Ideal for consumer goods, services, retail, digital platforms, and more—any sector looking to improve brand engagement.
Who Should Read Brand Switch?
Brand Switch by Jagdeep Kapoor provides expert strategies for converting customers and retaining them. Marketing professionals, brand managers and others in the field can benefit by exploring real-world case studies and effective techniques.
Brand Managers & Marketing Professionals
Essential reading for those responsible for creating and executing brand strategies to maintain customer loyalty.
Entrepreneurs & Business Owners
Learn how to establish, grow, and sustain a brand in a competitive marketplace.
Sales & Customer Engagement Teams
Discover insights on how to enhance customer retention and reduce churn through effective engagement.
Retail & E-commerce Platforms
Understand how to position brands effectively in both offline and online environments to maximize conversions.
Startup & Emerging Brands
Gain practical branding techniques to establish a strong foothold in any industry.
Corporate Strategy & Business Development Leaders
Implement actionable strategies for long-term brand success and profitability.
Contents
Preface
| Chapter | Title | Summary | Case Studies | Page |
|---|---|---|---|---|
| 0. | Introduction to brand switching and book’s purpose | Understand the importance of consumer loyalty and how brands can prevent switching | – | v |
Section I – Understanding Brand Switching
| Chapter | Title | Summary | Case Studies | Page |
|---|---|---|---|---|
| 1. | Perceived Value Points (Not Just Price Points) | Learn why customers prioritize perceived value over pricing and how brands can enhance it | Nokia, Micromax, Karbonn, Lava, Lemon, Max, Hindustan Unilever (Wheel), P&G (Ariel, Tide), Sunsilk, Clinic, Chik, Nyle, Star Plus, Colors, Zee TV, Sony TV, Kingfisher Airlines | 1 |
| 2. | Jagdeep Kapoor’s Brand Switch Module™ | Discover a proven framework for brand conversion, attraction, and retention to build long-term success | Coca-Cola, Pepsi, Frooti, P&G (Ariel, Tide), Hindustan Unilever, Titan Watches, Moov, Iodex | 17 |
Section II – Gaining Customers
| Chapter | Title | Summary | Case Studies | Page |
|---|---|---|---|---|
| 3. | Convert | Learn how brands can convert competitors’ customers by addressing dissatisfaction and unmet needs | Titan (vs. HMT), Moov (vs. Iodex), ICICI Prudential, Pond’s, VIP Luggage, Britannia | 25 |
| 4. | Attract | Strategies to expand market reach by creating demand and fulfilling untapped consumer needs | Kingfisher Airlines, multiplex cinemas, online news platforms, Dabur, Nestlé | 61 |
Section III – Increasing & Retaining Customers
| Chapter | Title | Summary | Case Studies | Page |
|---|---|---|---|---|
| 5. | Increase | Explore techniques to boost customer engagement and increase frequency of purchase | Britannia, Samsung, Pepsodent, Colgate | 79 |
| 6. | Retain | Proven tactics to enhance customer loyalty and prevent brand switching through engagement and incentives | Dettol, ICICI Bank, Citibank, Zee TV, LIC | 91 |
Section IV – Regaining Customers
| Chapter | Title | Summary | Case Studies | Page |
|---|---|---|---|---|
| 7. | Reconvert | Strategies to win back lost customers with rebranding, enhanced experiences, and targeted campaigns | Maruti (vs. competitors), Zee TV, ICICI Prudential | 105 |
| 8. | Evaluate | The importance of continuous market analysis and customer feedback for refining brand strategy | P&G, Hindustan Unilever, Titan, Nestlé | 119 |
| 9. | Brand Switch | Explore future trends in consumer loyalty and how brands can stay ahead in an evolving market | Coca-Cola, Pepsi, Moov, Iodex | 121 |



